Shipping policy

Shipping

Depending on stock levels, orders are usually dispatched within 1-2 working days of receiving your payment (afterpay normal takes 1-2 working days to process the payment) unless the product/s you purchased are on back order.

We send most of our online orders by Australia Post's registered E-Parcel. This includes insurance against loss of the package in transit and the ability to track the status of your package while in transit.

If you're ordering items such as Batteries or Collar straps, please feel free to contact us on Freecall 1800 300 364 to arrange a cheaper postage price.

For more urgent deliveries, items can be dispatched via Express Post or Courier. Please email us if you are interested in using these shipping methods.

Please Note: 

our transit insurance is covered by third party insurance, it is not covered by Australia Post. This insurance will only cover parcel if it is missing or damaged during delivery/transit.

For Dog Owners:

Most of our orders are delivered by Australia Post. It would be great if dog owners can restrain their dogs during normal postie delivery time. "If they don't feel confident accessing your letterbox or front door safely, Australia Post may not be able to deliver your mail."

Please read through the link below about the Postie delivery and Dog Safety campain by Australia Post:
https://auspost.com.au/about-us/corporate-responsibility/our-people/safety/dog-safety-campaign