Warranty & Terms
All returns including a brief note stating the reason for the return should be sent to:
DogMaster Trainers/Dogtra Australia
Unit 5/35 Township Drive, Burleigh Heads QLD 4220
All of our products are covered by Australia warranty. Please refer to the product page for the specific warranty provided by DogMaster Trainers/Dogtra Australia.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our warranty offers free repair for manufacturing faults. It does not cover damage as a result of inappropriate use of the products, wear and tear, over-use or abuse, the depletion of consumables, such as batteries or citronella spray, etc. The warranty is also not applicable if the product is used in ways that are outside the products intended use, or is used for commercial purposes.
All products sold on our website include a Dogtra manufacturer’s warranty of 2 years, covering defects in materials and workmanship.
If a manufacturing defect is found within the warranty period, we will repair or replace the item at no cost. However, the warranty does not cover damage caused by misuse, excessive wear and tear, neglect, modifications, or use beyond the product’s intended purpose. This includes improper handling, impact damage, water exposure (unless specified as waterproof), or failure to follow manufacturer instructions. Consumable items such as batteries and citronella spray are excluded unless faulty at the time of purchase.
Proof of purchase is required for all warranty claims, and customers are responsible for any risks or insurance for goods in transit.
Replacement timeframes may vary depending on stock availability. If an identical replacement is unavailable, an equivalent product may be offered. All claims must go through our returns process, and the faulty item must be returned before a repair or replacement is issued.
The warranty may not cover freight costs or software update fees.
Warranty claims will not be accepted if the product has obvious signs of external damage caused by overuse, abuse, chew marks etc. Warranty will not be covered if the product has been opened or repaired by an unqualified technician. Consumable items like batteries, collar straps and wire are covered by 1 year warranty regardless the length of warranty provide for the Brand.
For example: - Most motor vehicle manufacturers offer a 2 or 3 year warranty for normal passenger vehicles use, but if the vehicle is used as a taxi, the warranty conditions are varied by the manufacturer.
* Any product to be returned must be approved for return by contacting our service staff and receiving a return code number
* It is your responsibility to have the product returned (in our possession) within 30 days
* You agree to follow the manufacturers' instructions and carry out any training included in the instructions, over the prescribed period
* We provide you with all the necessary support in the correct use of our products via our Freecall helpline 1800 300 364
* A restocking fee of up to 35% of the purchase price applies. Restocking fee will be higher if original packaging is damaged or if excessive wear & tear appears on the product, if parts are missing.
The following items are not covered for returns (Non refundable)
* The original delivery cost
* The cost of returning the product to us
* Consumables such as batteries, collar straps, wire, etc.
All returned goods are at your risk. You need to ensure that you take out the appropriate insurance against loss of the returned goods whilst in transit, with your carrier.
We recommend that you consider registering and insuring your goods before returning it to us.
Unfortunately, we cannot accept any responsibility for goods that are lost in transit and not received by us.
We have our own professional electronics technicians who can perform "Service and Repairs" here in Australia. It is our intention to supply you, with quality warranty repairs and quick return to you. We will continue to offer quality parts, service and repairs beyond the warranty period or outside warranty terms at fair and reasonable rates, keeping in line with today's labour rates and business running costs.
Product Standards
Approvals
All products sold by Dogtra AU/Dogmaster Trainers are approved to comply with the following Australian standards and regulations:
* The EMC standards for radio interference, C tick mark approved
* The Australian Radio communications frequency regulations
Product Safety
All static correction products have the following built in features to ensure your pet's safety.
* The power of static correction products does not exceed either 15mA RMS, or alternatively 100mA maximum
* The length of the stimulation period is limited by an automatic safety cut -out
* Products have variable levels of correction power to suit the needs of the animal and the situation
* Collar contacts have safe, rounded points
* The distance between collar contact points do not exceed 60mm
* All products sold by Dogtra AU/DogMaster Trainers abide by ECMA guidelines
Please note - An e-collar may not be the correct product to use if your dog shows signs of anxiety or fear. If in doubt, please speak to your Vet or qualified animal healthcare professional.
Legislation
This contract will be interpreted under and governed by the laws of Queensland. The parties submit to the exclusive jurisdiction of the Courts of Queensland in respect of any proceeding in connection with this contract.
The law in Australia relating to the use of “static pulse” or “electronic collars” varies from state to state. In some states of Australia, some of the products we sell cannot lawfully be used or possessed. We do not warrant that you may lawfully use the product you purchase from us in your state of residence. You purchase the product at your sole risk.
Before purchasing one of our products, you should check the legislation that applies in your state. One resource you may find useful here, but we do not warrant the accuracy or currency of that information. You must conduct all reasonable enquiries to satisfy yourself that your proposed use is lawful, before completing your purchase.
By purchasing one of our products, you agree to release, indemnify and hold us blameless from any claim, inquiry, prosecution or consequence of any kind, arising out of your possession and use of the product. We do not accept any liability of any kind in the event that the product you purchase from us cannot be lawfully used in your state.
If you do not agree to any of the above conditions, you must not purchase the product.
Viruses
DogMaster Trainers takes all care to ensure that all information presented on this website is free of Viruses, Trojans or Spyware, however we recommend that you take all the necessary precautions to ensure that your computer is protected against these malicious programs.
Links
The links on the Dogtra AU/DogMaster Trainers website are provided for your information and to assist you in the selection of the product which best suits your needs. These link websites are not maintained by us so we cannot accept any responsibility for the accuracy, ownership or any other aspect of the information contained on those websites.
Limitation of Liability
Dogtra AU/DogMaster Trainers will not be liable in any way for any direct, indirect, incidental, special or consequential losses or damages resulting from use of the website, our products or services or inability to use our website, products or services.
Where any Act of Parliament prohibits the inclusion of any clause or term set out in these Terms and Conditions, the liability imposed on Dogtra AU/DogMaster Trainers, will be limited, at our discretion to any one or more of the following:
Where the imposed liability relates to goods:
* The replacement of the goods or re-supply of equivalent goods;
* The cost of the goods or the cost to re-supply the equivalent goods;
* The repair of the goods or;
* The payment of cost to repair the goods;
Where the imposed liability relates to information or services:
* The re-supply the information or service or;
* The payment of the cost of the re-supply the information or service.
Privacy
Dogtra AU/DogMaster Trainers will at all times respect the privacy of our customers and any information provided to us by our customers.
The information supplied to us will not be distributed to any other company or mail order distribution list.
Our customer details, whether provided via the website or any other means are stored on password protected computers, ensuring the privacy and protection of your information.